Refund & Cancellation.
Clear, fair, and milestone-based financial transparency for all our engagements.
1. Project Commitment and Deposits
DarsLab dedicates time and effort to every project from the start. To confirm the engagement and begin work, most service agreements include a commencement deposit (typically 30-50% of the project value). This deposit covers the initial planning, resource allocation, and early-stage work.
2. Advance Payment Policy
The advance payment (deposit) made at the start of a project is strictly non-refundable. Once the advance is received, DarsLab begins allocating resources, scheduling team members, and initiating project work. This commitment of time and effort cannot be reversed regardless of the reason for cancellation. By making the advance payment, the client acknowledges and agrees that:
The advance amount is non-refundable under any circumstances, including but not limited to change of mind, change in business direction, or choosing another service provider.
The advance covers initial consultation, planning, strategy discussions, and early-stage deliverables that begin immediately upon payment.
No partial or full refund of the advance will be issued once the payment has been processed, irrespective of whether the project proceeds further or not.
3. Milestone-Based Refund Approach
Beyond the advance payment, our refund terms for subsequent milestone payments are as follows:
Strategy & Design Phase: Once initial designs or strategy deliverables are approved by the client, payments made for this phase are non-refundable as the work has been completed.
Development Phase: If a project is cancelled during active development, refunds may be considered only for milestones that have not yet been started. Costs for partially completed work will be deducted.
Launch Phase: After the project is deployed and signed off by the client, no refunds will be applicable for any milestone.
4. Cancellation Process
Either party may end a service agreement under the following conditions:
Client-Initiated Cancellation: Cancellation requests should be submitted in writing via email to contact@darslab.tech. The advance payment remains non-refundable, and the client will be invoiced for any additional work completed beyond the advance.
Agency-Initiated Cancellation: DarsLab may end a project in cases of non-payment or repeated breach of agreed terms. In such cases, the client will receive the deliverables for all fully paid milestones.
5. Maintenance and Recurring Services
Recurring charges for hosting, maintenance, or SEO services are billed on a monthly or annual basis and can be cancelled with 30 days' written notice. No refunds are provided for the remaining portion of an active billing cycle.
6. Project Delays
If a project remains inactive for more than 30 consecutive days due to pending client inputs or approvals, DarsLab may invoice for outstanding work and close the project. The advance payment will not be refunded in such cases. We will notify the client before taking this step.
7. Contact for Financial Enquiries
If you have any questions or disputes regarding your payments or this policy, please reach out directly at sales@darslab.tech.